Terms of Service
Accommodation: the accommodation described in the Booking Confirmation.
Booking Confirmation: the email or letter sent to you by us and including the following information:
(a) the address of the Accommodation together with the relevant dates of Your stay as well as the number of persons who will be staying at such address, and their details;
(b) The tourist category of the place of Accommodation agreed upon, the degree of comfort, its main features and its tourist classification under Maltese law;
(d) The price, payment schedule and method of payment.
Booking Form – the booking form which has been filled in and submitted by you to us.
We/Us/Our – Shortletsmalta LTD registered in Malta with registration number (C58929) and registered address at The Windgates, B1, Triq it-Torri tal-Kaptan, Naxxar, NXR 2152
You/Your – the person who has submitted the Booking Form and in addition all the persons who are mentioned in the Booking Form and on whose behalf a reservation has been placed with Us; or in the case of additions or amendments made to the Booking Form any such additions/amendments which have been accepted by Us. You shall be jointly and severally responsible for all obligations imposed on you in terms of the Booking Conditions.
1. The Booking Conditions
The Booking Conditions specify the terms and conditions of your agreement with us.
By submitting Your Booking Form You acknowledge and agree that:
- The person submitting the Booking Form has the capacity at law and authority to bind each and every person on whose behalf a booking is made;
- You have read and understood the Booking Conditions and consent to the same
2. Making your booking
All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (“the party leader”), must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.
As long as the property is available and we have received all the relevant payments from you, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract with Us will begin when we issue you with the written confirmation. We can only reserve a property without any payment for a maximum of 24hrs.
We, have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.
3. Acceptance of Terms and Conditions / Contract of Hire
You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 48 hours after We send you your Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.
4. Confirmation of Booking
All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by You and Your Party unless, within 24 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter of cancel the booking arrangements.
All prices are quoted in EURO, unless otherwise specified, the prices include VAT at the prevailing Maltese rate.
All prices are under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.
The price for the accommodation is for the property as a whole and it is not on a per person basis, except when an extra person charge applies.
6. Price bands
The price band charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.
7. Payment Procedure
When a booking is made fewer than 30 days prior to the arrival date, the Full rent is required to confirm the reservation. When a booking is made 30 days, or more, prior to the arrival date, an Initial Payment of 40% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 60% is due to be paid 28 days before arrival [payment methods vary from paypal, visa and bank transfer]. If We do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.
If for some reason the payment has to be settled on check in, it has to be done in Euro and in cash. If you wish to pay by credit card, we will charge 3% for each payment made this way to cover costs and charges we have to pay in connection with credit card payments. Similarly, if paypal is used as an alternative we will charge 3% to cover costs and charges we have to pay.
8. Methods of Payment
Payment must be made to Us in Euro and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:
Cheques are not accepted
Paypal or Credit card:
Credit/Debit Card: Visa, Access, MasterCard, Diners or AMEX, Switch, Delta.
Euro made payable to "Shortletsmalta Limited"
Direct Bank Transfer:
Address: Bank of Valletta, 212, Marina Street, Pieta, Malta
Bank: Bank of Valletta, Malta
Name: Shortletsmalta Limited
Account Number: 40021412954
IBAN number: MT27VALL22013000000040021412954
BIC Code: VALLMTMT
Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name clearly on the transfer. A copy of the transfer should then be sent to us as a proof of payment in order to lock the dates for you.
If You pay the deposit into our bank account, it will not mean We have accepted a booking unless we have issued you with written confirmation. Please do not make any other travel arrangements (such as flights) until we have issued you with a written confirmation. We will give you your written confirmation by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. We do not accept bookings via phone or other means. All confirmation will be done in written email or post upon request. Similarly, this applies to any update of booking details. Any update has to be done in written form via email and a confirmation upon receipt will be provided by Us.
It is your responsibility to check your emails regularly and to let us know about any change to your email address.
9. Use of Property
It is forbidden to use our property for parties or gatherings where occupants of neighbouring properties might be disturbed. If, on arrival, it is felt you are intending to use the property for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of any refund is at Our discretion.
10. Facilities and Services
The property is fully furnished up to standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. A Welcome Pack is provided on arrival (details on our website) but all further supplies should be provided by You. A WIFI Internet connection is provided at the property. There is no charge for normal use, as described in our Fair Usage Policy, of this facility. If a loss of connection occurs We will endeavour to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection.
Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Any cancellations/ refunds / complaints are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi.
The price being paid for the property includes basic electricity consumption:
- 100KWh- for 1 bedroom apartment
- 150KWh- for 2 bedroom apartment
- 200KWh- for 3 bedroom/ 4-bedroom apartment
- 300KWh- for villas
The above are provided per week with the apartment. Normally, it is more than sufficient for a weekly stay [for more than weekly stay a pro-rata will be worked out on the exact number of booked nights]. If the inclusive amount of KWh is to be exceed, an extra charge will apply at a rate of 0. 35c per KWh.
For monthly rent the above is NOT applicable. Water is charged at a flat rate of 1.10c per day while electricity is charged at 35c per kWh paid as much as actually consumed.
11. Website details:
We aim to make sure that the information provided, is presented accurately on our website and adverts or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is usually because the owners/service providers are always aiming to improve services and facilities. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the advert or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about your property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence.
Unless otherwise specified, We clean the apartment prior check in and on check out. All linen and towels are included and changed with every Maid Service. Any extra charges are at the management's discretion. We provide a set of linen per bed and a couple of towels per person then it is up to your discretion to wash them as often as desired.
13. Fair Usage Policy
Fair broadband usage is described as an average of 2GB download per day. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming. If more download capacity is required then it may be possible to purchase additional GBs. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.
14. Cancellation and changes by You
All notification of cancellation must be made in writing by email to Us. You are responsible for ensuring the notification has been received. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation Cancellation charges may apply as per below:
- More than 100 days Full deposit (including any balance of the deposit due)
- 100 to 65 days 50% of the total cost or full deposit (including any balance of deposit due), whichever is greater.
- 5 days or less 100% of Total cost
15. Part cancellations
If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any travel arrangements or extra services which are charged on a 'per person' basis.
16. Disability or restricted mobility
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.
17. Alteration by You
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 64 days or less prior to the first date changed. If your stay is reduced in length please see the section on Price bands for information on the price you will be charged.
18. Cancellation by Us
In exceptional circumstances we might find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
19. Number of Occupants
You are responsible for ensuring that the property is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the property. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case no paid funds will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of Us.
20. Check-in and Check-out
The rules for check-in and check-out are set by Us. The property is usually available for occupation after 3.00pm/ 15hrs on the Day of arrival (unless told otherwise, for example on your confirmation or even later on upon request) .
We strongly request and recommend you to confirm the arrival details such as flight number, arrival time and method of transportation. This help us know if there are any flight delayed or cancelled should you be unable to reach us. If you fail to confirm the booking details check-in will be expected at 15hrs sharp. If you reach the property at any later time then you may not be able to get into the property and we will request a host service fee of 35euro for an on-call check in.
If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not inform us we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
Meeting point is at the apartment. Keys are to be provided by one of our hosts at the property. We do organize transfers to and from the airport but we are not liable for any delays the taxi driver might incur during any of the transfer.
The property must be vacated by 10am on the day of departure and keys must be left in the property. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the property beyond the agreed time a full day's rental is charged to You.
21. Security deposits - Behaviour
You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc.
You all agree:
o to keep the property clean and tidy including taking out the rubbish as indicated in the property;
o to leave the property in a similar condition as you found it when you arrived;
o to behave in a way at all times while at the property which does not break any law;
o not to use the property for any illegal or commercial purpose;
o not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
o not to behave in anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.
22. Maximum occupancy
You also must not allow more people than the contract states to stay overnight in the property. You cannot arrange for visitors to the property without the advance consent of the owner. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties, celebrations or meetings) at the property without the advance consent from us.
If you do any of these things, We can refuse to hand over the property to you, or can repossess it. If then we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you. We reserve the right to forfeit the security deposit paid should this has been noticed on check out by one of our host.
You will be responsible for any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to our representatives.
You are responsible for and agree to reimburse to us all costs incurred as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. We can ask for an extra payment from you to cover any such costs.
We expect the accommodation to be left in a reasonable state on departure. If in host's or caretaker’s opinion, additional cleaning is required, you will be liable to us for the cost of this cleaning.
You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the host immediately.
23. Unreasonable behaviour
We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken or is likely to break any of these booking conditions. If this happens, you will have to leave the property immediately and no refund will be given.
24. Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try our best we cannot guarantee that all request/s will be met.
In the event of any litigation arising from the booking of accommodation with Us, the Courts in Malta shall have sole jurisdiction on such arising matters and Maltese law prevalent at the time shall be applied at the times.
If you wish to complain, we, will want to take action to sort your complaint out as soon as possible. Any complaints about the accommodation, its contents, or Our staff must be made in writing immediately to Us within 24hrs of check in at email@example.com or firstname.lastname@example.org
It is essential that you contact us or one of our representative immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we have been told promptly. If you discuss the problem with our representative during your stay at the property, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay.
We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period this will affect your entitlement to claim compensation if this would be appropriate.
27. Injury or Loss
We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
We will not be responsible or pay You compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either Ourselves or suppliers could not, even with all due care, have foreseen and forestalled; or
(e) If such injury, illness, death, loss, damage, expense, cost or other claim of any description is not imputable to us.
28. Rights of Access
Our representatives and owners are allowed to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions, the owner’s own terms and conditions or any other terms that apply to your booking and/or the property. The owner or its representative also is allowed to enter the property to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first.
You are agreeing to allow the owner or their representative (including workmen) access to the property as required by this clause.
Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.
If you take a pet with you, it is not allowed upstairs, on beds or furniture, or in any shared facilities, such as swimming pools or spas. You must not leave any pets unattended in the property, including any garden, and you must keep dogs on a lead within the boundaries of a property (including the garden).
If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen property, even if we do not allow pets, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking as some property owners may take their own pets to a property.
All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.
31. Force Majeure
We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
The property hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.
We operate a NO SMOKING POLICY. Smoking is not permitted in the accommodation or in the internal communal areas of the apartment blocks.
34. Privacy and Data Protection
We take your privacy and confidentiality seriously. We collect information necessary for us to process your booking. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking.