Вопросы и Ответы

1. How do I secure a booking?
To secure a booking we require a 40% deposit to be paid either by PayPal, Visa or bank transfer depending on the client’s discrepancy. The remaining 60% is payable by latest on check in date at the location. Credit card or PayPal can be used, however, a 3% extra fee will be incurred to the client. For any bookings or quotes, you can always contact us on info@shortletsmalta.com

2. What are the check-in and check-out times?

Check out time is set at 10:00 am, Check in time is set at 15:00 pm. Check-in and check-out outside these hours is possible and needs to be arranged in advance. Late check-in after 22:00 pm is also accepted at an additional fee of €35.

3. Is there a minimum rental period?
We normally have a minimum 5-night rental, but we can sometimes accommodate shorter visits if our bookings' schedule allows. During the peak season, a minimum booking of 7 nights is required.

4. Are utility charges included in the rental rates that you have quoted?
Yes, but only if you exceed the included amount during your stay! Extra Tokens will need to be purchased once free allowance has been exceeded. In such case it will be charge for at 35c per kWh. The included, weekly, amount of electricity is as per follows: 

100KWh for 1-bedroom apartment

150kWh for 2-bedroom Apartment

200kWh for 3/4-bedroom Apartment

300kWh for Villas

The above is not applicable for stays over 28 nights that are offered on a monthly rate. In such cases the utilities are NOT included but paid for separately at 35c per kWh for electricity and at 1.10c daily, flat rate for water.  

We clean the apartment prior to the arrival and after the departure. Any extra cleaning required will incur extra charges. We provide a set of linen per bed and a couple of towels per person. It is up to one’s discretion to wash them as often as desired.

5. What is the number of occupants per serviced apartment?
Our apartments have different configurations which are detailed. The maximum number of occupants is agreed at the time of booking.

6. What is the check-in and collection of keys procedure?
All of our properties have access control. Closer to the arrival date, an email with the details of how to use the access control is sent. Key fobs are also provided at the accommodation. Check in is at the apartment with our welcoming host. Any pending balance/s has to be settled for with out host, this includes the refundable security fee where applicable. 

7. When will the refundable security deposit be returned?
The security deposit will either be returned via PayPal/bank transfer within 30 days after departure.

8. How should I leave the property at check out?
The accommodation should be left in a tidy state. Excessive dirt and carelessness might incur an extra charge that will be deducted from the security deposit this also includes improper disposal of garbage. 

9. What are the Terms & Conditions for booking accommodation with Us?
Our Terms & Conditions can be found here https://www.shortletsmalta.com/en/1967929/terms-conditions

10. What items does a property contain?

A welcome folder is found in all of our properties with information and help on using the apartment and about the local area. With a starter pack of toilet paper and cleaning products. Television and broadband internet access are available on a complimentary basis. Please note we cannot guarantee uninterrupted internet service due to unforeseen circumstances. Iron & ironing board, washing machine, and a fully equipped kitchen with pots and pans, refrigerator and freezer, microwave, oven or gas cooker, crockery, cutlery, electric kettle and toaster, bed linen and towels. We are happy to supply baby cots and high-chairs if required. Air conditioning is available in most bedrooms in every apartment as per described, also other apartments may have air conditioning in the living area as well. Air conditioning comes in two types, either the wall mounted type, or in some apartments (the minority), it comes in the portable style.

11. What happens if an appliance breaks down or is broken?
Our technical staff will do the utmost to replace or repair the appliance within the least possible time. However, in unforeseen circumstances, the appliance might require a 3rd party technical input. This, unfortunately, is not available immediately. In such cases, we try to provide an adequate replacement for the broken appliance. In such circumstance, we cannot be held liable for any loss or claim resulting from any malfunctioning appliance and thus cannot provide any compensation.

12. Do we provide cleaning services?
Cleaning during one's stay is not included in the price, it comes at an extra charge depending on the size of the apartment. Ask for quote.

13. Do I need travel insurance?
Malta is a very secure and safe place. Cases of robbery are quite rare but caution is highly recommended. Every property has a safe. Valuables should be stored in the safe. Every property is insured however, one’s belongings are not covered by the insurance policy. We strongly advise the purchase of travel insurance to cover for any loss.

14. What happens if I need to leave or have a complaint?
Any complaint about the apartment has to be left within the first 24hours on check-in. This can either be done by phone on +356 27455450 or email customercare@shortletsmalta.com. The management will do its utmost to deal with the issue in the least possible time.

15. Cancellation If you need to cancel your booking, please give us as much notice as you can.

Please note that we charge cancellation fees as follows: Notice is given 80 days or less prior to arrival: 25% of the total balance Notice is given 60 days or less prior to arrival: 50% of the total balance Notice is given 30 days or less or no prior notice: 100% of the total balance We strongly advise the purchase of travel insurance to cover for any loss.